Accessibility statement

We build and maintain this platform, so this statement is ours — not a tenant's.

Our commitment

We want everyone to be able to use this service, whatever their abilities or the tools they rely on. We aim for WCAG 2.2 Level AAA across the service. We are not there yet: our measured position is set out under Compliance status below. Where we fall short, we say so rather than let you find out the hard way.

What we do

• We build the candidate journey to work by keyboard, without a mouse.
• We make sure text has enough contrast, and the service works at 200% zoom.
• We respect your system settings, including reduced motion and high contrast.
• We test with screen readers and other assistive technology.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, because of the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The visual builders can't be operated by keyboard alone.

Three admin-facing tools — the blueprint editor, the form builder and the page builder — are drag-and-drop canvases. You can reach and read them, but arranging items on the canvas needs a mouse or trackpad. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard, Level A).

If you open one of these tools with a screen reader, we tell you before you go any further, and we offer you a way back to the list you came from.

These are administrator tools for configuring the service, not part of applying for a job. Nothing in the candidate application journey depends on them — searching for a role, reading an advert, signing in, completing an application and checking its progress are all fully operable by keyboard.

We're rebuilding the canvases with a keyboard-operable alternative for every drag action. In the meantime, if you need to configure something in one of these tools and can't, contact us using the details below and we will make the change with you.

Content that's out of scope

Some of the content on this service is provided by the organisation using it — job adverts, careers pages and application forms are written and arranged by each employer. We give them tools and guidance to make accessible content, and we check contrast as they choose their brand colours, but we don't control what they publish.

What we're doing to improve accessibility

• Every release is checked automatically against WCAG 2.2 A, AA and AAA rules. That automatic check covers these public documents.
• We run the same checks across the candidate journey and the admin tools, in both our standard and high-contrast themes, before a release rather than on every one.
• Automated checks only catch part of the picture, so we also test by hand with a keyboard and screen readers — that is how we found the builder limitation above.
• Our high-contrast theme is held to the AAA contrast standard (7:1).

Getting help

If something doesn't work for you, please tell us. We'll do our best to help and to put it right.

Preparation of this statement

This statement was prepared on 13 August 2026 and last reviewed on 13 August 2026.

This service was last tested on 13 August 2026, using automated WCAG 2.2 checks across the candidate journey and the admin tools, in both the standard and high-contrast themes. A full manual audit has not yet been carried out.

Target dates for the builder work, and the details of any external audit, are still to be confirmed.